Last Updated: March 17, 2026

Nathan’s Heating & Air Conditioning, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://nathansheatandair.com and use our HVAC services.

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, physical address, and phone number.
• Service Information: Details about your HVAC system, service history, and appointment requests.
• Communication Preferences: Your consent to receive emails or SMS/text messages.

We use “cookies” and similar tracking technologies (such as web beacons and pixels) to track activity on our website and hold certain information.

• What are cookies? Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.
• How we use them: We use these technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.
• Third-Party Tools: We may use third-party service providers, such as Google Analytics or Meta Pixel, to monitor and analyze the use of our website. These third parties have their own privacy policies addressing how they use such information.
• Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the information we collect to:

• Schedule, manage, and confirm HVAC service appointments.
• Send technician arrival notifications and service updates.
• Process payments and provide receipts.
• Send occasional marketing communications (e.g., seasonal maintenance reminders) if you have opted in.
• Respond to customer service inquiries.
• To improve our website functionality and provide a more personalized user experience through the use of cookies and data analytics.

Nathan’s Heating & Air Conditioning, Inc. highly values your privacy. We do not sell, rent, or share your mobile phone numbers or SMS opt-in consent with third parties or affiliates for their own marketing purposes.

• Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Opt-In: Mobile numbers are collected only when users manually opt-in via our website forms, booking widgets, or written agreements.
• Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.

We may share your information with trusted service providers who assist us in operating our business (such as scheduling software, payment processors, and communication platforms like HighLevel). These providers are authorized to use your information only as necessary to provide these services to us and are contractually obligated to keep your information confidential.

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

If you have questions about this Privacy Policy, please contact us at:

Nathan’s Heating & Air Conditioning, Inc.
3163 Camden Rd
Fayetteville, NC 28306
Phone: (910) 482-0122
Email: support@nathansheatandair.com